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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q31-Q36):

NEW QUESTION # 31
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Product Owner
B. The Agile Service Manager
C. The Team
D. The Agile Practice Owner

Answer: A

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION # 32
Intelligent automation requires which initial element?

A. Resilient technology
B. Intelligent process
C. Resilient process
D. Intelligent tools

Answer: B

Explanation:
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B . Incorrect. Tools are important but secondary to having a well-designed process.
C . Incorrect. Resilient technology supports automation but does not serve as the starting point.
D . Incorrect. Resilient processes are an outcome of intelligent process design.
Reference:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.

NEW QUESTION # 33
Which of the following are NOT included in a Sprint Review?

A. Discuss challenges faced
B. Discuss what went well
C. Discuss what we will do differently next time
D. Review the current state of the Practice Backlog

Answer: C

Explanation:
The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.
A . Correct. Discussions on successes are part of the Sprint Review.
B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.
C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.
D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.
Reference:
Scrum Guide 2020: Sprint Review and Retrospective distinctions.

NEW QUESTION # 34
Which is the BEST description of toil?

A. Work that is exhausting
B. Work that is complex and difficult to do manually
C. Work that is manual, repetitive, and devoid of enduring value
D. Work that takes a long time to complete

Answer: C

Explanation:
In Agile and DevOps, toil refers to manual, repetitive work that adds no lasting value to the product or service, consuming time and effort that could be better spent on high-value activities.
A . Incorrect. Toil is not necessarily complex; it is often simple but repetitive.
B . Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.
C . Correct. This definition captures toil's repetitive, manual nature and its inability to create value.
D . Incorrect. While toil can be exhausting, this description doesn't encompass its lack of value.
Reference:
Site Reliability Engineering (SRE) by Google: Toil definition and its impact.
Agile principles: Focus on value-added activities.

NEW QUESTION # 35
An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?

A. Lean
B. DevOps
C. ITIL
D. Scrum

Answer: D

Explanation:
Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.
A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.
B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.
C . Incorrect. ITIL focuses on service management rather than iterative project delivery.
D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.
Reference:
Scrum Guide 2020
Agile Practices for Complex Project Management

NEW QUESTION # 36
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